Q: Where are Prima Gold shops located?

A: Prima Gold shops/counters are located in leading department stores in key cities of available countries. Please visit store locator to find the nearest Prima Gold shops/counters.


Q: What is unique about Prima Gold jewelry?

A: Prima Gold jewelry is made of 24K pure gold with 99.9% purity. Value of each Prima Gold jewelry uniquely lies in its delicate designs and sophisticated craftsmanship with its hand-made signature ‘silk-line’ technique.


Q: Is there a warranty provided for Prima Gold?

A: Prima Gold jewelry is provided with a certificate of warranty to be presented to Prima Gold jewelry consultants upon service usage.

      The warranty is not subject to damage caused by accidents, improper or abusive use of jewelry as well as any repairs or modifications not taken under Prima Gold service.


Q: Does Prima Gold provide after-sales service or size adjustment?

A: After-sales service, to a lifetime period, covers a range of cleaning, re-plating, washing and fixing service without charge or service fee.

      For modification on rings; adjust, increase or decrease size, the adjusted size is allowed within two scales larger or smaller from original size purchased.

      Prima Gold reserves the right to have the items checked and examined prior to offering a product exchange service.


Q: Is every part of Prima Gold jewelry made of 24K pure gold?

A: Prima Gold is made of 24K pure gold with high-quality precious and semi-precious gemstones. The clasp, double-locking for bracelets and necklaces, is made of white gold which is harder, stronger and more durable.

The special double-locking clasp designed for Prima Gold provides versatility and practicality while optimizing security against possible loss.

Q: How to request for Prima Gold catalogue?

A: Please specify your kind request on contact us or please visit your nearby Prima Gold shops on store locator.


Q: Does Prima Gold offer business opportunities?

A: Prima Gold is looking for potential partners, entering into distribution agreement, for retail business prospects in key regions.

For more details, please kindly indicate your kind request on contact us, under the enquiry topic business opportunities.